FAQ

1. WHERE ARE YOU BASED? 

My Memory Magnets is a small family business. We are based from our gift shop at 4864 Jimmy Carter Blvd, Suite 102, Gifts&Envios, Norcross, Georiga 30093, where you can pick up orders! Our passion for design and preserving memories drives everything we do. We believe that every photo tells a unique story, and our mission is to help you capture and cherish those special moments forever.

2. HOW FAST IS SHIPPING?

We ship out new orders within 1-2 business days, and we send all packages via UPS or USPS so typically they'll reach their final destination in less than a week within the USA. It can take longer during holiday season or if the amount of orders is larger than usual. 

3. HOW CAN I TRACK MY ORDER?

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email, please let us know using our Contact form. We will be happy to find out what exactly is going on with your order.

4. HOW CAN I UPLOAD MULTIPLE COPIES OF THE SAME PHOTO?

• Click the “Add photos” button and select the photos you like from your device. Crop them if needed.
• To add more copies of an already uploaded photo, simply click the “Add photos” button again and reselect the same photo. Repeat this step as many times as needed

5. HOW DO I GET IN TOUCH?

We love hearing from our customers! If you have any questions, special requests, or need assistance with your order, please use our Contact form. We're here to help and ensure your experience with My Memory mags is nothing short of amazing.

6. DO YOU SHIP INTERNATIONALLY?

We’re currently in the process of setting up international shipping. Stay tuned for updates, and we will soon be able to deliver our custom photo magnets to customers around the world!